You can return any unwanted items within 7 working days of receipt of the goods for a full refund or replacement as long as they are unused and in the original packaging and condition. You must pay the return postage cost. Unfortunately we aren't able to exchange items. Any reward points earned against any item(s) you return for a refund will be removed. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods. Please note that once goods have been signed for at the delivery point, goods are then deemed to be neither damaged or faulty and a refund of the delivery charge will not apply.
How do I return an item?
Return by post. You need package the items securely and include a copy of your original dispatch note. Address the package to Sew & Sew Interiors, The Studio at Little Channels, Belsteads Farm Lane, Chelmsford, Essex CM3 3PT. Take it to the Post Office and pay the appropriate postage fee for the weight of the package. We recommend that you use a signed for delivery service with insurance. Remember to obtain a proof of postage receipt and keep this for your records.
How long does it take to get a refund?
If you've returned an item and are expecting a refund please allow 14 days for it to appear on your card or PayPal account. We'll send you an e-mail to let you know when the refund has been processed. You can also check your returns using your 'My Account' section of the site using the link at the top of the page.